What's on the Shop Ticket PDF

Understand every section of the shop ticket — now an internal, two-page Instructions document for your shop floor.

Written By Dennis Rodin

Last updated 5 days ago

Generate the shop ticket from an open order: click Document Generation at the top right, then select Generate Shop Ticket. Unlike the invoice and receipt, the shop ticket is not generated automatically. You create it when your team is ready to start production.

The shop ticket is now an internal Instructions document. It is never shown in the Customer Portal, it shows no pricing, and it is built purely for your production staff. It is also now a two-page document: the order and monument details fill page 1, and the drawing sits on page 2 (the footer reads 1/2, 2/2).

Note: The shop ticket was recently redesigned so all core order data fits on one page and the drawing is enlarged onto its own full page, making it easier to read on the shop floor.

Empty fields: If you skipped optional fields when creating the order (cemetery, color, finish, size), the PDF renders Not specified in those positions instead of leaving blank space. Fill in the missing fields from Edit Order and regenerate the PDF to update it.

An internal Instructions document

When you generate a shop ticket, MonuDesk downloads the PDF and quietly stores a copy on the order as an Instructions document. Instructions are always internal: they are never customer-visible and never appear in the Customer Portal.

In the order's documents list, an Instructions document shows a non-interactive Internal status instead of the usual External/Internal toggle, with the tooltip "Instructions are always internal only and never shown in the Customer Portal." There is no way to flip a shop ticket to External. This is enforced on the backend as well.

When you replace an order's monument thumbnail or sketch, that image is also saved into Notes & Files as a Drawing so it flows onto the shop ticket's drawing page. If that save ever fails, you'll see a warning telling you to add the image manually under Notes & Files.

Page 1: order details

The left meta block shows:

  • Order Number,

  • Issue Date,

  • Sales Rep.

For wholesale orders, the cemetery details also appear in this left block: Cemetery, Cemetery Contact, Cemetery Phone, and Cemetery Address.

Two fields are always shown here regardless of order type:

  • Section / Lot / Space,

  • Cemetery Notes.

The right block shows two parties:

  • Purchaser: the customer placing the order (name, address, phone).

  • Ship To: where the monument is delivered.

Who appears under Ship To depends on whether the order is retail or wholesale:

  • Retail: Ship To is the cemetery (its name, location, phone, and contact), because that's where the monument is installed.

  • Wholesale (Monument Company, Funeral Home, or Vendor): Ship To is the purchaser, and the cemetery details move into the left meta block instead.

Item lines

The items table lists each part with Item, Material / Color, Size, Finish, and Qty. Service orders use Service and Description columns instead. No prices are shown. Dimensions display in the same format you entered them: feet-inches if you typed feet-inches, inches if you typed inches.

If the order has more than one stone, the rows are grouped under all-caps group bands (STONE A, STONE B, STONE C), so the shop floor can tell each monument apart. Accessory rows (Vase, Porcelain, Etching) follow their stone.

The foundation is its own line item. Its material reads Granite or Concrete, and its size is the foundation length × width.

Finishes use short codes: P1–P5 for polished uprights and S1–S5 for steeled, plus base codes like PFT / BRP. When a finish isn't a recognized short code (for example a custom per-face breakdown), the ticket prints a Custom Finish label instead. Top shapes are labeled too, such as Serp Top.

Order Details box (Quote Highlights)

Below the item lines is a light-blue Order Details box holding the Quote Highlights: the build summary your team needs at a glance. Sizes that already appear in the item lines are not repeated here. The box contains:

  • Finishes: the finish per element (for example "Upright: P5", "Base: BRP", or a per-face list like "Upright: F Black | B Black | E Black | T Black").

  • Lettering: the lettering style and related options.

  • A decedent grid, laid out in two columns when there are two or more decedents. Each decedent has a Decedent N header and the fields Given Names, Surname (with "(both sides)" appended when it applies), Dates (shown as birth – death), Additional Text, and Facing.

Order notes and installation notes

Below the Quote Highlights, the ticket shows Order notes: (whatever was entered during monument configuration) and Installation Notes: (placement details added during the cemetery step, like which direction the stone should face or where in the plot it goes).

Page 2: the drawing

The drawing renders on page 1 only if there's room left after the item lines and Quote Highlights; otherwise it moves to its own page 2. That's why a shop ticket is usually two pages. The heading reads Drawing for a single image or Drawings when there are several. Sketches built in the Sketch & Inscription step are treated the same way as uploaded drawings.

Tip: To put a reference photo (like the lot or the existing headstone) on the shop ticket, upload it as a Drawing and keep it marked Internal. Internal drawings still print on the shop ticket but stay hidden from the Customer Portal, so the family is never asked to approve them.

Every page ends with your company name in bold above Powered by MonuDesk, centered at the bottom, with the page number (1/2, 2/2) in the bottom-right corner.

For more on why the shop ticket is locked to internal, and how the External/Internal toggle works on other documents, see Internal vs External Documents.

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