What's on the Shop Ticket PDF
Understand every section of the shop ticket — now an internal, two-page Instructions document for your shop floor.
Written By Dennis Rodin
Last updated 7 days ago
Generate the shop ticket from an open order: click Document Generation at the top right, then select Generate Shop Ticket. Unlike the invoice and receipt, the shop ticket is not generated automatically. You create it when your team is ready to start production.
The shop ticket is now an internal Instructions document. It is never shown in the Customer Portal, it shows no pricing, and it is built purely for your production staff. It is also now a two-page document: the order and monument details fill page 1, and the drawing sits on page 2 (the footer reads 1/2, 2/2).
Note: The shop ticket was recently redesigned so all core order data fits on one page and the drawing is enlarged onto its own full page, making it easier to read on the shop floor.
Empty fields: If you skipped optional fields when creating the order (cemetery, color, finish, size), the PDF renders Not specified in those positions instead of leaving blank space. Fill in the missing fields from Edit Order and regenerate the PDF to update it.
An internal Instructions document
When you generate a shop ticket, MonuDesk downloads the PDF and quietly stores a copy on the order as an Instructions document. Instructions are always internal: they are never customer-visible and never appear in the Customer Portal.
In the order's documents list, an Instructions document shows a non-interactive Internal status instead of the usual External/Internal toggle, with the tooltip "Instructions are always internal only and never shown in the Customer Portal." There is no way to switch a shop ticket to External.
When you replace an order's monument thumbnail or sketch, that image is also saved into Notes & Files as a Drawing so it flows onto the shop ticket's drawing page. If that save ever fails, you'll see a warning telling you to add the image manually under Notes & Files.
Page 1: order details
The left meta block shows:
Order Number,
Issue Date,
Sales Rep.
The cemetery details are grouped in this left block so the lot location is read in one place: the Cemetery, Section / Lot / Space and Cemetery Notes sit together here on every order type.
For wholesale orders, the left block also carries the full cemetery contact details: Cemetery Contact, Cemetery Phone, and Cemetery Address.
The right block shows two parties:
Purchaser: the customer placing the order (name, address, phone).
Ship To: where the monument is delivered.
Who appears under Ship To depends on whether the order is retail or wholesale:
Retail: Ship To is the cemetery (its name, location, phone, and contact), because that's where the monument is installed.
Wholesale (Monument Company, Funeral Home, or Vendor): Ship To is the purchaser, and the full cemetery contact details sit in the left meta block instead.
Item lines
The items table lists each part with Item, Material / Color, Size, Finish, and Qty. Service orders use Service and Description columns instead. No prices are shown. Dimensions display in the same format you entered them: feet-inches if you typed feet-inches, inches if you typed inches.
A slant can carry a dual height, such as 10/2, typed as free text in its height field. It prints on the shop ticket exactly as you typed it, and the same value is kept on the order overview, the purchase order, the inventory grid and Smart Prefill. Bevels keep their existing 6/4 behaviour.
If the order has more than one stone, the rows are grouped under all-caps group bands (STONE A, STONE B, STONE C), so the shop floor can tell each monument apart. Accessory rows (Vase, Porcelain, Urn, Etching) follow their stone.
You can replace those letters with a real name. Hover a stone and click the pencil (its tooltip reads "Rename this stone on documents"), then type a name: Husband's Die, Companion Marker, Section B Flush. The pencil is on the stone pills in the price summary panel of New Quote and the order editor, on the stone tabs on Review & Create, and in the Generate Purchase Order and Generate Foundation Order windows. On a saved order the rename saves straight away and tells you it has saved.
The name replaces STONE A on the shop ticket's group bands and in its per-stone summary block, and on the quote, invoice, contract and purchase order. On a purchase order the plain STONE A dividers are still left off, because a vendor does not need them, but a name you typed yourself is kept, since it is the only thing telling the vendor which rows belong to which stone. The Foundation Order does not show a stone name at all. Clear the name and the letter comes back.
Only multi-stone orders print the name. The group bands exist to tell two or more stones apart, so they are not drawn at all on a single-stone order. On a one-stone order you can type a name and it will not appear on any document.
The foundation is its own line item, but only when the stone actually has a foundation. Foundation Material, at the bottom of the Finish & Polish card on the Items & Configuration step, offers None, Concrete and Granite, and a new stone starts at None. Set it to Concrete or Granite and the line prints with that material and the foundation length × width. Leave it on None and no foundation line is printed at all, so nobody is asked to pour one.
Finishes use short codes: P1–P5 for polished uprights and S1–S5 for steeled, plus base codes like PFT / BRP. Two further codes, PFT BRP and STL BRP, can be picked on the base finish slider, on the flat-marker finish slider and in inventory, and they print on the ticket as those trade codes. Flat markers now have a finish slider of their own, covering the top and edges only. A per-face breakdown prints in full on the ticket. Only a finish that is neither a recognized short code nor a breakdown MonuDesk can label falls back to a Custom Finish label, and the shop ticket is the only document that still uses those words. Top shapes are labeled too, such as Serp Top.
Order Details box (Quote Highlights)
Below the item lines is a light-blue Order Details box holding the Quote Highlights: the build summary your team needs at a glance. Sizes that already appear in the item lines are not repeated here. The box contains:
Finishes: the finish per element (for example "Upright: P5", "Base: BRP", or a per-face list like "Upright: F Black | B Black | E Black | T Black").
Lettering: the lettering style and related options.
A decedent grid, laid out in two columns when there are two or more decedents. Each decedent has a Decedent N header and the fields Given Names, Surname (with "(both sides)" appended when it applies), Dates (shown as birth – death), Additional Text, and Facing.
Order notes, installation notes and design notes
Below the Quote Highlights, the ticket shows Order notes: (whatever was entered during monument configuration) and Installation Notes: (placement details added during the cemetery step, like which direction the stone should face or where in the plot it goes).
Design notes typed in the Sketch & Inscription step print in their own Design Notes block. When every decedent shares the same notes, one block prints; when their notes differ, a block prints per decedent, labeled with the decedent's name — for example Design Notes — Jane Doe.
Page 2: the drawing
The drawing renders on page 1 only if there's room left after the item lines and Quote Highlights; otherwise it moves to its own page 2. That's why a shop ticket is usually two pages. The heading reads Drawing for a single image or Drawings when there are several. Sketches built in the Sketch & Inscription step are treated the same way as uploaded drawings.
Tip: A reference photo no longer has to be re-uploaded as a Drawing to reach the shop floor. When you click Generate Shop Ticket, the Select images panel lists every image on the order whatever type it was filed under - the lot photo and the existing headstone included. Sketch pages and Drawing-typed files start ticked; reference images start unticked, so tick the ones your crew needs before you generate. The Cemetery Location Map saved when you pick the pin map on the cemetery step prints in its own Cemetery location section on the shop ticket and the foundation order. Keep them marked Internal and they still print on the shop ticket while staying hidden from the Customer Portal, so the family is never asked to approve them.
Footer branding
Every page ends with your company name in bold above Powered by MonuDesk, centered at the bottom, with the page number (1/2, 2/2) in the bottom-right corner.
Your logo. If you have uploaded a logo, it prints at the top of the shop ticket as well. Upload a company-wide one in Settings → Company Profile, or give a single office its own in Settings → Office Locations, on that location's Logo field. An office's own logo wins, and an office with no logo of its own falls back to your company logo. The same field sets where the logo prints, Left, Center or Right, with a mock document preview showing where it will land; Left shifts the document title across to the right. The same logo prints on every document MonuDesk generates, and with no logo anywhere the ticket prints without one, exactly as before.
For more on why the shop ticket is locked to internal, and how the External/Internal toggle works on other documents, see Internal vs External Documents.
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