What Is MonuPay
MonuPay lets customers pay you by card from their portal, with each payment matched to the order automatically. It is optional, you can still record payments by hand.
Written By Dennis Rodin
Last updated 10 days ago
MonuPay is the built-in way to take card payments from your customers, right inside MonuDesk. Your customer pays by card from their Customer Portal, or your team keys in a card the customer gives over the phone or at the counter, and the payment drops straight into the order for you. Once your account is approved for bank payments, families can also pay from a bank account in the portal. You set it up in Settings, Integrations. MonuPay is offered to companies in the United States and Canada.
MonuPay is optional. You never have to turn it on. You can always record a payment by hand, whether it came in as cash, a check, or a card you ran on your own terminal (see How to Log a Payment). MonuPay just takes the manual step off your plate.
Why shops love it
Customers pay themselves. Families get a Pay Now button in their Customer Portal and pay by card, on their own time. No phone tag, no waiting on a check in the mail. To ask for a payment, click Send Payment Link on the order and the family gets a link to pay by email, by text or both.
Take a card over the phone. When a family reads you a card on the phone or hands it over at the counter, open the order, click Log Payment and choose Card (MonuPay). MonuDesk charges the card and records the payment and its receipt (see How to Log a Payment).
Bank payments too. Once your account is approved for bank payments, families can pay from a checking or savings account in the portal. Each bank payment carries a flat $20 bank payment fee, and your fee setting decides who pays it (see Who Pays the Processing Fee).
Payments match themselves. When a customer pays, the payment lands in MonuDesk already attached to the right order, and the balance updates on its own. There is nothing to type in.
Money moves faster. Card payments settle to your account without a trip to the bank, so you spend less time on deposits and less time chasing balances.
MonuPay or record it by hand
Recording a payment by hand always works, and it is the right call for cash and checks (see How to Log a Payment). The only real difference is who does the typing. With manual entry, you open the order and log each payment yourself. With MonuPay, the customer pays, or your team charges the card with Card (MonuPay) on the order, and MonuDesk logs it for you. Plenty of shops use both: MonuPay for cards, manual entry for cash and checks.
Getting started
MonuPay is powered by our payments partner, PayFactory. You fill out a short merchant application once, and then the Pay Now option turns on in your customers' portals (see Setting Up MonuPay (Merchant Application)).
Related articles:
Was this helpful?
Still need help? Ask the team