Conversations
Send and receive customer email inside MonuDesk: threads, templates, private and shared mailboxes, and linking emails to contacts and orders.
- Getting Started with ConversationsMonuDesk's built-in email inbox: the three-pane layout, All inboxes, what Pro unlocks, and how Message Client opens a thread with the order attached.
- Connecting Your Mailbox (Gmail & Outlook)Connect a Gmail or Outlook account to MonuDesk: the OAuth flow, naming your mailbox, the 30-day import, and connecting multiple mailboxes by shop location.
- Private vs Shared MailboxesHow mailboxes stay private by default, how to share one, who can see it, and what the lock icon means.
- Reading, Replying & Composing EmailHow email threads, the reading pane, composing, reply/forward, drafts, attachments, and failed sends work in Conversations.
- Linking Emails to Contacts and OrdersLink a thread to a contact and one or more orders, read the category badges, clear the Unlinked filter, and start a linked thread with Message Client.
- Filters, Search, Tags, Archive & TrashFilter, search, tag and bulk-handle your inbox — and see exactly which actions flow both ways with Gmail or Outlook, and which one stays in MonuDesk.
- Email Templates & Your SignatureReuse email templates, insert "/" variables, and auto-append your personal signature.
- Conversations: TroubleshootingFix mailboxes that aren't syncing: the Reconnect button, the Syncing, Revoked and Error states, the 30-day history limit, and duplicate threads.
- What Conversations Does to Your Real Gmail or Outlook MailboxSee exactly which Conversations actions reach your real mailbox and which stay in MonuDesk, so you can archive, trash and flag spam with confidence.